TRACK MY ORDER

Waiting on a delivery?

Track your order in real time using your email address and your tracking number.

Here's How Your Delivery Tracking Works

Once your order is on its way, Rendr will send you a confirmation email with your tracking details and a link to follow your delivery. Most orders are shipped via Australia Post, though some may come through StarTrack.

 

On the day of delivery, Australia Post will send you real-time updates and an estimated arrival window. Can't find these emails? Make sure to check your junk or spam folder.

 

For the best delivery experience, we also recommend tracking your parcel via the Australia Post App.

Still need help with your delivery?

Quick Links

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Frequently Asked Questions

How can I track my order?

Visit our Track My Order page and enter your email address and order number to get the latest updates on your delivery.


Once your order has been shipped, you'll also receive a tracking number via email. If you can't find it, check your spam folder. If you're still unable to locate it, start a Live Chat and our team can chase it up with the carrier and provide an updated delivery estimate.


*Please note some orders may be shipped from different locations and arrive separately. Orders from the extended product range may be shipped directly from the supplier.

How long does it take for Minimax to ship an order?

Most orders are processed the next business day and dispatched within 72 hours, though dispatch can take up to 3–5 working days from when you place your order. Orders placed after 12pm Friday or over the weekend are processed from Monday. Once dispatched, your order will arrive within 3–10 working days depending on your location.

What should I do if only part of my order arrived?

If you've received only part of your order, the remaining items may be shipped separately, especially if your order is from multiple fulfillment centers or includes items from the extended product range. You will usually receive additional tracking numbers for the separate shipments. If you're uncertain about the status of the remaining items, contact Minimax with your order number for detailed information.

What happens if I miss a delivery from Minimax?

If you weren't available when a delivery was attempted, your order may be taken to a local Post Office. You should receive a notification about the missed delivery and details on which Post Office is holding your package. You can then collect your order from the Post Office.

Still looking for answers? Explore our full FAQs for everything you need to know.

VIEW OUR FULL FAQs