Once your order has been processed and dispatched you will be sent an email notification with tracking information. You will receive notifications from each 3rd Party Supplier item you have purchased.
Welcome to the Minimax Marketplace where you can buy an extended range of products shipped directly to you from our trusted 3rd party sellers.
The Minimax Marketplace is a place to discover local and international brands in one location to complement your home and lifestyle. Our mission is to bring you closer to interesting new products that are distinctive, different & curated just for you. Our buyers have searched for the best products from the best brands so you don’t need to and are all conveniently available here at Minimax Marketplace.
Minimax Marketplace, is a new way of shopping, brought to you by one of Australia’s most trusted kitchen & lifestyle brands. Family owned with a heritage of 50+ years in Australia. The quintessential online destination for your kitchen and lifestyle.
How do I track my delivery?
How do I return my order?
You are entitled to a refund, repair, exchange or credit if the products you've purchased from minimax.com.au are faulty. Where a problem with a product is not a major fault, Minimax can choose whether to repair or replace the item or provide a refund. Please email email@example.com and state the fault, product description, include image and invoice number in the email.
What is a split order?
Receiving multiple packages
If you order from multiple third party sellers your order will be fulfilled from more than one warehouse and so your items will be sent separately. This is called a split order. As you will be receiving multiple deliveries you will receive multiple tracking numbers.
How do I contact customer service?
Fill out the customer service form on the contact us page and we will endeavour to reply to you within 1 business day. Customer Service hours are 9.00am to 4.30pm Monday to Friday (AEST)
Incorrectly delivered order
If your order is incorrect please advise customer service and we will arrange a return post label and organise the correct item to be sent.
Can I Click and Collect?
Unfortunately, we do not offer click and collect service on Minimax marketplacer products.
Can I exchange an item?
We are unable to process exchanges. You will need to return the original item for a refund.
Returns are processed 3-7 days after receiving the goods back at the 3rd Party Trusted supplier.
Can I cancel, update or edit my order?
Once your order is placed, we cannot cancel, update or amend it. Orders are sent to each 3rd Party supplier for fulfillment; this is an automated process.