SUPPORT & ENQUIRIES

How can we 
help you?

We'd love to help! Chat with us instantly via Live Chat, or browse our FAQs for quick answers.

Live Chat

Quick answers, any time. Start a Live Chat and let us guide you to what you need.

FAQs

Everything you need to know, all in one place. Explore our FAQs for quick answers.

View FAQs

Track Your Order

Stay up to date on your delivery — track your order status quickly and easily.

Track my order

CUSTOMER SERVICE HOURS

Monday - Friday

9:00 - 5.00pm AEST (Victorian public holidays observed)
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If you contact us outside these hours, a support ticket will be created via email, and our team will respond as soon as they are back online. Our store teams have a wealth of knowledge & great resource on weekends/public holidays when the Customer Service team is not available. 

Can't find your answer?

Everything you need to know, all in one place — explore our FAQs for quick answers.

BROWSE FAQs

Visit one of our stores

Sometimes it's easier face to face. Visit your nearest Minimax store to speak with our team directly.

FIND A STORE

Frequently Asked Questions

How can I track my order?

Visit our Track My Order page and enter your email address and order number to get the latest updates on your delivery.


Once your order has been shipped, you'll also receive a tracking number via email. If you can't find it, check your spam folder. If you're still unable to locate it, start a Live Chat and our team can chase it up with the carrier and provide an updated delivery estimate.


*Please note some orders may be shipped from different locations and arrive separately. Orders from the extended product range may be shipped directly from the supplier.

What can I do if my order is delayed?

If your order is delayed, start a Live Chat with us and we'll look into it straight away. Delays can happen due to stock availability at our warehouses or disruptions with the shipping carrier. Our team can pull up the latest updates and tracking information for you in real time.


If the issue requires further investigation, our customer service team will take over and work to get your order to you as soon as possible.

What do I do if my order arrives damaged?

If your order arrives damaged, please start a Live Chat with us within 7 days of accepting delivery. Make sure to have your order details ready so we can resolve it promptly.

What if I receive the wrong product?

If the product delivered doesn't match what was shown on minimax.com.au, you're entitled to an exchange. Start a Live Chat and include the product description, an image, and your order number - we'll get it sorted for you.

Still looking for answers? Explore our full FAQs for everything you need to know.

VIEW OUR FULL FAQs