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Frequently Asked Questions

Find quick answers to common questions. For further assistance, please contact our customer service team.

How long does shipping take?

The time it takes for Minimax to ship an order varies. Orders are typically processed and shipped within a few business days, but during busy sale periods, there may be delays. Once the order is dispatched, you will be provided with a tracking number. You can use this to monitor the shipment progress towards the estimated delivery date. For urgent inquiries regarding shipping times, reaching out to Minimax customer service is the best course of action.

Can I track my order?

To track your Minimax order, you will typically be provided with a tracking number. This tracking number is sent to you via email after your order has been shipped. If you did not receive the tracking information or are unable to track your package:

1. Check your email, including spam folders, for any communication from Minimax that may contain your tracking number.

2. If you have your order number, contact Minimax customer service for assistance and provide them with any pertinent information such as your order number and email address associated with the purchase.

3. If there is a delay or issue with your tracking information, Minimax customer service can chase up the supplier or the shipping service and provide you with updated tracking details and expected delivery dates.

Please note that some orders may be shipped from different locations and may arrive separately. Additionally, if the order is part of the extended product range, it may be shipped directly from the supplier.

Can I return items bought online to a Minimax store?

Products can be returned directly to any Minimax store or posted back at your expense. Products posted must arrive back to Minimax in a saleable condition before a refund can be issued.

What should I do if an item I want is out of stock?

If an item you’re interested in is currently out of stock, you can sign up to be notified as soon as it becomes available again. Simply select the “Email me when back in stock” option on the product page and enter your email address - we’ll notify you as soon as it’s available again. If you’d like more details on restocking, feel free to contact our Live Chat team for assistance.