Returns & Exchanges

Online Orders Incorrect Product Arrives or is Damaged
If for some reason any of your products arrived damaged, please contact us here. Please make sure you contact us within 7 days of accepting delivery,  we will respond within 72hrs.

Online Orders Wrongly Delivered
You are entitled to an exchange if we unfortunately deliver a product that is not the same as the item depicted on our wesbsite Please contact us here and include the product description, image and invoice number.

Online Orders Faulty Products
You are entitled to a refund, repair, exchange or credit if the products you've purchased from are faulty. Where it is not a major fault, Minimax can choose whether to repair or replace the item or provide a refund. Please contact us here and include the fault, product description, image and invoice number.

Online Orders & Store Purchases Change of Mind Returns
We have a 30 Day change of mind returns policy. A product can be returned for a refund if it's in the same condition and original packaging, has been unused and with any labels attached. Include an image of the product plus the order details in this form. Products can be returned directly to any Minimax store or posted back at your expense.

For all other issues or concerns with your purchased goods please contact us here.