Please note that our same day delivery service is not available for PO boxes or Parcel Lockers. If you need your items urgently, please provide a street address where we can deliver them within the same day. Alternatively, we can ship your order to a PO box or Parcel Locker via our standard shipping option with Australia Post
Online Orders
At Minimax, we know that reliable and efficient delivery is essential to a seamless shopping experience. That's why we use different shipping services to deliver our products to your home, business, or workplace via the fastest and safest means possible. Our team works tirelessly to ensure that your orders are processed and shipped as quickly as possible, and that they arrive at your doorstep on time and in perfect condition.
Below, we've outlined all the information you need about our delivery services, including shipping fees, delivery times, as well as an optional package protection service for added peace of mind.
Delivery Fees
Orders under $130 incur a $10 standard delivery fee (excludes Large & Heavy delivery fee and Minimax Minimax Marketplace/Online Exclusive products).
*Large, heavy, or commercial orders (over 10kg or subject to cubing) may incur extra shipping fees — we'll contact you with a quote. Large & Heavy fees are location-based and calculated at checkout. Affected products are flagged *Bulk Shipping Applies*
Delivery Times
Delivery takes 3-10 working days from dispatch, depending on location. We ship to Australian residential and business addresses only. Minimax isn't liable for loss, damage, or delay once an order is collected by Australia Post, and late delivery doesn't entitle you to cancel your purchase.
Dispatch Timeframe
Most orders are processed the next business day and dispatched within 72 hours. Orders placed after 12pm Friday or over the weekend are processed the following Monday. Dispatch can take up to 3–5 working days from order placement.
Delivery Responsibility
Customers are responsible for ensuring shipping details entered at checkout are accurate and complete. Deliveries confirmed by carrier tracking, including Authority to Leave (ATL), are considered successfully delivered. Orders returned due to an incorrect or incomplete address may incur additional re-delivery charges.
Delayed or Lost Orders
If your order appears delayed or has not arrived within a reasonable timeframe, please contact our Customer Service team via Live Chat. We'll investigate with the carrier (timeframes vary by carrier). If a parcel is confirmed lost in transit, lodge a claim with Savedby insurance (if added) or contact our Customer Service team via Live Chat.
Same Day Delivery
We offer customers Same Day Delivery if you live within 50km of a store. Order before 11:30am to receive it on the same day, otherwise it will be delivered the next day. Delivery costs are calculated at checkout.
Eligibility & Process
- Available in selected areas in Victoria, South Australia & Tasmania
- Delivery address must be within 50km of a Minimax Store
- Order before 11:30am and get your items delivered the same day. Otherwise, it will be delivered the next day.
- Check your postcode for eligibility.
- Cost charged at checkout
- For orders of items in stock placed Monday to Sunday
Frequently Asked Questions
Can I send to a PO Box and Parcel Locker?
What if I’m not home to accept the delivery?
We strongly recommend that you are home to accept the delivery, however if you are not home, our couriers will leave your products in a safe place. If the courier deems there to be no safe place to leave, our friendly customer support team will contact you to discuss what further action needs to be taken.
This could involve a redelivery, which may include an additional charge being incurred by the customer.
Can I cancel my order?
You will be refunded in total if the driver has not been assigned to your order. If you would like to cancel your order after a driver has been assigned, unfortunately you will incur the delivery fee.
What if I receive an incorrect item or order?
Please contact our customer service team and they will discuss the options with you.
Split Shipments
To ensure we get your order to you as quickly as possible it may be despatched from different locations, therefore you may received multiple packages from different fulfillment locations. We always try to avoid this if possible and we will do our best to notify you if your order is split across multiple deliveries.
Incorrect Product Arrives or is Damaged
If your product arrives damaged, contact us via Live Chat within 7 days of delivery and we'll escalate the issue. We aim to respond within 72 hours.
Australia Post eParcel
Australia Post eParcel is a door-to-door service. We can deliver to residential addresses, business addresses and PO boxes. When shipping to a business address please ensure that you specify the business name. All orders must be signed for on delivery. If you are not present when delivery takes place a postal card will be left, and the parcel can be collected from the nearest post office at a later time. We currently deliver across Australia only and do not offer international shipping.
Order Status and Tracking
Once your order is fulfilled, you'll receive a confirmation email with your tracking number.
New Knife and Controlled Item Laws
New Queensland Knife and Controlled Item Laws (effective from 1 September 2024)
New laws will be enforceable in Queensland, regarding the sale of knives and other controlled items. These changes are designed to reduce weapon accessibility among young people and deter knife crime. Knives and other controlled items cannot be sold to anyone under the age of 18.
Therefore we are required to confirm that you are over the age of 18 before we can sell you any knives listed on our website. If you order a knife on our website with a Queensland shipping address then we will place the order on hold and send you an email with a proof of age check via the Real ID app. Please follow the instructions to complete the check with photo ID and once confirmed we will send your order asap.
New South Australian Knife and Controlled Item Laws (effective from 1 July 2025)
New laws will be enforceable in South Australia (effective from 1 July 2025) regarding the sale of knives and other controlled items. These changes are designed to reduce weapon accessibility among young people and deter knife crime. Knives and other controlled items cannot be sold to anyone under the age of 18.
Therefore we are required to confirm that you are over the age of 18 before we can sell you any knives listed on our website. If you order a knife on our website with a South Australia shipping address then we will place the order on hold and send you an email with a proof of age check via the Real ID app. Please follow the instructions to complete the check with photo ID and once confirmed we will send your order asap.
SavedBy Package Protection
What is SavedBy Package Protection?
SavedBy Package Protection is an optional add-on that can help cover the cost of lost, damaged or stolen packages. We do everything that we can to make sure the package gets to you, but in cases when issues arise SavedBy can help.
How Much Does it Cost?
SavedBy varies depending on the price of your order. It will automatically calculate once you begin to add items to your cart.
Do I need SavedBy?
You don’t, but it can help speed up the process of resolving issues related to shipping. And in some cases where packages may not be covered by us, SavedBy can help where we wouldn’t be able to.
How do I use my SavedBy Protection?
How long do I have to wait until I can receive a new package?
SavedBy can help send a new package within 1 business day! Sometimes it may take more, but in most cases they are very quick to resolve any issues that arise.
Will SavedBy reach out to me directly?
SavedBy will send you an email confirmation once you have placed an order in our store that includes their SavedBy Package Protection. Keep your eye out for it!
If you have any questions for their team, or have filed a claim, they will email you directly with any questions, updates, and resolutions. Their email address is: Support@Savedby.io for general questions, and Claims@SavedBy.io for issues with packages.
Australia Post eParcel
Australia Post eParcel is a door to door service. We can deliver to residential addresses, business addresses and PO boxes. When shipping to a business address please ensure that you specify the business name. All orders must be signed for on delivery. If you are not present when delivery takes place a postal card will be left and the parcel can be collected from the nearest post office at a later time.
In-Store
Visit one of our Minimax stores across Victoria, Tasmania and South Australia. Click below to find your nearest Minimax.
Minimax Gift Cards
In-Store Gift Card
A Minimax In-Store Gift Card is delivered to the receiver via Aust Post Express and can be used in any Minimax Store.
Online Gift Card
A Minimax Online Gift Card is delivered to the receiver via email with an online code.