Please note that our same day delivery service is not available for PO boxes or Parcel Lockers. If you need your items urgently, please provide a street address where we can deliver them within the same day. Alternatively, we can ship your order to a PO box or Parcel Locker via our standard shipping option with Australia Post
Online Orders
At Minimax, we know that reliable and efficient delivery is essential to a seamless shopping experience. That's why we use different shipping services to deliver our products to your home, business, or workplace via the fastest and safest means possible. Our team works tirelessly to ensure that your orders are processed and shipped as quickly as possible, and that they arrive at your doorstep on time and in perfect condition.
Below, we've outlined all the information you need about our delivery services, including shipping fees, delivery times, as well as an optional package protection service for added peace of mind.
Ordering in Time for Christmas
Minimax are taking the stress out of shopping this Christmas with plenty of options to receive your goodies in time.
We recommend placing online orders for delivery nationwide through Australia Post by the below dates.
Sunday DEC 14th: All Regional Areas + WA,QLD,NT
Monday DEC 15th: Metro NSW & Tasmania
Tuesday DEC 16th: Metro VIC & SA
Click & Collect is available in all stores. Place your order right up until 11.59pm on Tuesday 23rd December 2025 for pick up in-store on the 24th December.
Same Day Delivery* available in all stores. Place your order by 11.30am and receive your items on the same day.
Delivery Fees
All orders under $130 will incur a standard delivery fee of $10 (except for products that require Large & Heavy delivery fee and Minimax Marketplace/Online Exclusive products).
*We reserve the right to charge additional shipping fees for large and commercial orders. In particular, orders over 10kg and orders that are subject to cubing. You will be contacted for an extra postage quote. Large & Heavy delivery fee is dependent on location and is calculated at the checkout. Products that require a Large & Heavy delivery fee are flagged with the text *Bulk Shipping Applies*
Delivery Times
Your order will be delivered in 3-10 working days from dispatch, depending on your location. Please note we only ship orders to Australian residential or business postal addresses. Minimax is not liable for any loss, damage or injury you or any third party suffers as a result of delivery. We will not be liable for late delivery by Australia Post. Late delivery does not entitle you to cancel the purchase. Minimax's obligations in relation to delivery end when order is collected by Australia Post for delivery to your nominated delivery point.
Dispatch Timeframe
Most orders are processed the next business day and dispatched within 72 hours. Orders placed after 12pm Friday and over the weekend won't be processed until Monday. Update November 2025: We’re experiencing a high volume of orders, so dispatch may take up to 3–5 working days from when you place your order.
Same Day Delivery
We have partnered with Rendr to offer our customers Same Day Delivery if you live within 50km of a Minimax store. Order before 11:30am to receive it on the same day, otherwise it will be delivered the next day. Delivery costs are calculated at checkout.
Eligibility & Process
- Available in selected areas in Victoria, South Australia & Tasmania
- Delivery address must be within 50km of a Minimax Store
- Order before 11:30am and get your items delivered the same day. Otherwise, it will be delivered the next day.
- Check your postcode for eligibility.
- Cost charged at checkout
- For orders of items in stock placed Monday to Sunday
Frequently Asked Questions
Can I send to a PO Box and Parcel Locker?
What if I’m not home to accept the delivery?
We strongly recommend that you are home to accept the delivery, however if you are not home, our couriers will leave your products in a safe place. If the courier deems there to be no safe place to leave, our friendly customer support team will contact you to discuss what further action needs to be taken.
This could involve a redelivery, which may include an additional charge being incurred by the customer.
Can I cancel my order?
You will be refunded in total if the driver has not been assigned to your order. If you would like to cancel your order after a driver has been assigned, unfortunately you will incur the delivery fee.
What if I receive an incorrect item or order?
Please contact our customer service team and they will discuss the options with you.
Split Shipments
To ensure we get your order to you as quickly as possible it may be despatched from different locations, therefore you may recieved multiple packages from different fuflillment locations. We always try to avoid this if possible and we will do our best to noify you if your order is split across multiple deliveries.
Incorrect Product Arrives or is Damaged
If for some reason your product(s) arrived damaged, contact us via Live Chat and we'll escalate the issue. Please make sure you contact us within 7 days of accepting delivery. We will respond with 72hrs.
Australia Post eParcel
Australia Post eParcel is a door-to-door service. We can deliver to residential addresses, business addresses and PO boxes. When shipping to a business address please ensure that you specify the business name. All orders must be signed for on delivery. If you are not present when delivery takes place a postal card will be left, and the parcel can be collected from the nearest post office at a later time.
Order Status and Tracking
After your order has been fulfilled, a confirmation email will be sent to the email address you provided. This email will provide you with a tracking number.
New Knife and Controlled Item Laws
New Queensland Knife and Controlled Item Laws (effective from 1 September 2024)
New laws will be enforceable in Queensland, regarding the sale of knives and other controlled items. These changes are designed to reduce weapon accessibility among young people and deter knife crime. Knives and other controlled items cannot be sold to anyone under the age of 18.
Therefore we are required to confirm that you are over the age of 18 before we can sell you any knives listed on our website. If you order a knife on our website with a Queensland shipping address then we will place the order on hold and send you an email with a proof of age check via the Real ID app. Please follow the instructions to complete the check with photo ID and once confirmed we will send your order asap.
New South Australian Knife and Controlled Item Laws (effective from 1 July 2025)
New laws will be enforceable in South Australia (effective from 1 July 2025) regarding the sale of knives and other controlled items. These changes are designed to reduce weapon accessibility among young people and deter knife crime. Knives and other controlled items cannot be sold to anyone under the age of 18.
Therefore we are required to confirm that you are over the age of 18 before we can sell you any knives listed on our website. If you order a knife on our website with a South Australia shipping address then we will place the order on hold and send you an email with a proof of age check via the Real ID app. Please follow the instructions to complete the check with photo ID and once confirmed we will send your order asap.
Route & Green Package Protection
Before you place your order (in the cart or checkout) you can choose to pay for insurance (if it is lost, damaged, or stolen) & carbon neutral shipping via Route. It is charged at 2% of your order total and will be added to your order as another product.
What is Route and Green Package Protection?
Route's Green Package Protection is a package protection solution that helps cover your order in the event that your order gets lost, stolen, or damaged while in transit while also protecting the planet. We know how frustrating it is to have something happen to your order, so we’ve partnered with Route to offer added assurance that you’re supported, no matter what. Green Package Protection can be added during checkout.
Every time you add Green Package Protection to your order, Route donates to support an
agroforestry initiative that removes CO₂ from the air and promotes a flourishing ecosystem.
You can also utilize the Route App to visually track all of your online orders in one place and easily file a claim with their team. Whether you’re tracking via the Route App or online Route’s real-time shipping updates keep you in the loop throughout every part of your delivery. Haven’t downloaded the app yet? Download here
Purchased Route's Green Package Protection and looking to file a shipping issue online? File here
What is Carbon Neutral Shipping?
Route is covering the cost to neutralize shipping emissions when you add "Green Package Protection" at checkout. "Green Package Protection" Shipping includes package protection at the same cost as before, with the additional benefit that your shipment is carbon neutral. By adding Green Package Protection to your cart, you're automatically taking instant climate action – no donation required.
How does Green Package Protection/Carbon Neutral Shipping work?
Route has partnered with Patch, a carbon credit marketplace, to facilitate the purchase of carbon credits to neutralize your emissions. Carbon credits represent a certified unit of carbon removal or avoidance delivered by environmental projects that can be purchased to naturally remove carbon from the air. Patch is a high-integrity carbon removal project that is vetted and certified by organizations like Gold Standard, Verra, Climate Action Reserve, and The American Carbon Registry.
Where is My Order?
How Does Route Work?
If your Route-protected order ends up lost, damaged, or stolen, Route’s expert support team helps ensure that your order gets replaced or refunded as preferred. Claims will be reviewed for approval within 1-2 business days from filing.
Need to file a claim? File here
How Does Route Process Refunds or Reorders?
Refunds: When refunding an item, Route covers the subtotal, shipping, and taxes if the merchant has Automatic Issue Resolution enabled.
In both cases, the Route Premium cost will not be refunded.
Reorders: Route will reorder the items, depending on in-stock availability. Unavailable items will be refunded. Route will cover the cost of any reorders including shipping, taxes, and Route Shipping Protection.
When Should I File a Claim?
Marked As Delivered (Stolen)
• Claims will be reviewed no earlier than 5 calendar days and no later than 15 calendar days from when it was marked delivered.
• Please note, some order issues may require a police report to be filed.
Stuck In Transit (Lost)
• For domestic orders, claims will be reviewed no earlier than 2 calendar days and no later than 30 calendar days from the last update. The maximum filing time is 365 days from the order date.
• For international orders, claims will be reviewed no earlier than 20 calendar days and no later than 30 calendar days from the last update. The maximum filing time is 365 days from the order date.
Damaged
• Claims for damaged items require photos of the packaging and item(s) and must be filed no later than 15 calendar days from when it was marked delivered.
All of Route’s policies are listed here
What if My Order Never Arrives or is Stolen?
Route definitely helps cover these instances! To protect your order against loss or theft, add Green Package Protection at checkout.
If your order has not arrived, please file a claim with Route here.
What if My Order Arrives Damaged?
Route covers damage as well! To protect your order against damage that occurred during shipping, add Route Protect at checkout.
If your order has arrived to you damaged, please take photos of the item and the packaging it arrived in to include in your claim when filing.
You can file a claim with Route here.
If your order has defects or you suspect it was damaged during manufacturing, please reach out to us and we will be happy to work with you to remedy the situation.
How Do I File a Claim for my Lost, Damaged, or Stolen Order?
If you insured your order with Route at checkout, you will receive a confirmation email from Route with a link to file a shipping issue.
You can also file a shipping issue on Route’s app or via the web here. To file a claim, you will need your store order number OR Route ID number and the email address that was attached to the order.
Haven’t downloaded the app yet?Download here
What are Route’s Terms and Conditions?
Route’s terms and conditions are listed here: https://route.com/terms-and-conditions/
Is Route a Licensed Insurance Company?
Yes, Route is a licensed insurance company with SEG Insurance Ltd. as its partner.
Australia Post eParcel
Australia Post eParcel is a door to door service. We can deliver to residential addresses, business addresses and PO boxes. When shipping to a business address please ensure that you specify the business name. All orders must be signed for on delivery. If you are not present when delivery takes place a postal card will be left and the parcel can be collected from the nearest post office at a later time.
In-Store
Visit one of our Minimax stores across Victoria, Tasmania and South Australia. Click below to find your nearest Minimax.
Minimax Gift Cards
In-Store Gift Card
A Minimax In-Store Gift Card is delivered to the receiver via Aust Post Express and can be used in any Minimax Store.
Online Gift Card
A Minimax Online Gift Card is delivered to the receiver via email with an online code.