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Customer Care

All MINIMAX transactions are in AU$.

Delivery Policy:

Your purchase will be delivered via Australia Post registered mail service or courier service. Delivery is during normal business hours. Goods must be signed for upon delivery. If this can not occur a card will be left advising how the goods can be collected.

We make every effort to dispatch your goods within 1 – 10 days. Occasionally goods may be out of stock or need to be transferred from one of our other stores prior to dispatch. You will be contacted via email if there is a delay beyond this time-frame.

Returns and Exchanges:

MINIMAX takes care to pack purchases well before dispatch. If goods arrive at their destination faulty or damaged, you must notify MINIMAX within 2 days of the delivery being signed for. You can contact Minimax by phone (1800 260 022) or email sales@minimax.com.au. Faulty or damaged goods will be replaced or refunded.

Minimax will exchange or refund undamaged items within 30 days of purchase as long as the product is returned in its original condition and packing together with proof of purchase in the form of tax invoice/receipt. MINIMAX will not refund delivery charges for incorrect choice and products are to be returned to MINIMAX at the customers own cost and risk. Goods should be returned to:

585 Malvern Rd
Toorak 3143

If a refund is required it will be provided via your credit card.

Privacy/Security Policy:

MINIMAX uses eWAY as their payment gateway partner. eWAY provides the required security processes to process credit card payments via the Internet.

EWAY is level 1 Payment Card Industry Data Security Standard (PCIDSS) compliant. It is fully approved under the highest level of compliance so our customers can be assured that their details will remain secure throughout their purchase.

Privacy Policy

Minimax respects your privacy and recognises your right to protection of all personal information you provide us with, including your name, address, telephone number and email address.

Information provided by you to Minimax Pty Ltd will be used to process your order and ascertain customer satisfaction in relation to this service. Minimax may release appropriate information to third parties such as courier companies to assist with the fulfillment of your order.

We guarantee that we will not sell any personal information collected from you. If you would like to unsubscribe from email or mail updates please email Minimax on sales@minimax.com.au

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